Privacy Policy

1. Introduction

PebbleStoneWay ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how your information is collected, utilized, shared, and safeguarded when you visit our website pebblestoneway.sbs or utilize our yacht charter services.

By engaging our services, you agree to the data handling methods detailed in this policy. This policy adheres to relevant privacy regulations such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and additional Canadian privacy laws.

2. Information We Collect

2.1 Personal Information

We collect personal information you willingly supply to us when you:

• Reserve a yacht charter
• Reach out to us via our website or telephone
• Enroll in our newsletter
• Complete forms on our site
• Join surveys or marketing events

The data collected might include:

• Your name and method of contact (email, phone, postal address)
• Financial details (handled securely by external payment services)
• Yacht charter preferences and special requests
• Alternate contact details
• Provided dietary needs or health information

2.2 Automatically Collected Information

Our website automatically gathers certain details about your device and how you interact with the site:

• IP address and geographical data
• Type of browser and its version
• Visited pages and duration of site visit
• Source websites
• Device specifics (model, screen resolution, and more)

2.3 Cookies and Tracking Technologies

Cookies and equivalents are used on our website to enrich your experience. These technologies aid us in:

• Storing your preferences
• Analyzing site usage and efficiency
• Delivering customized content
• Refining our offerings

You have control over your cookie preferences via your browser settings or our cookie consent feature.

3. How We Use Your Information

The information we gather is used for various purposes:

• Service Delivery: To render yacht charter services, handle reservations, and contact you about your bookings
• Customer Support: To address your questions and provide support
• Payment Processing: For billing and payment transactions
• Safety and Security: To protect against deceptive activities and ensure secure operations
• Marketing: With your permission, to send updates and promotional materials
• Website Optimization: To survey user interactions and advance website functionality
• Compliance with Law: To observe relevant legal and regulatory requirements

4. Information Sharing and Disclosure

We refrain from selling, exchanging, or leasing users' personal details to third parties. Circumstances in which we may disclose your information:

4.1 Service Providers

We may disclose details with third-party providers trusted to support us in various operations, including payment processing, website management, email campaigns, performance analysis, and customer service.

4.2 Legal Requirements

Your information could be revealed when required by law or due to legal inquiries, court mandates, urgent situations, or reviews of possible illegal conduct or fraud.

4.3 Business Transfers

Information could be transferred during business changes such as mergers, acquisitions, or asset sales as part of the dealings.

5. Data Security

We adopt proper security measures to secure personal data against unauthorized access, changes, exposure, or destruction. Such measures feature encryption, secured servers, access controls, periodic evaluations, and staff training.

Nevertheless, no data exchange method or electronic storage can be guaranteed as entirely secure. Thus, we cannot ensure the absolute security of your personal data.

6. Data Retention

Your personal information is retained only as long as required to satisfy the collected purposes or as mandated by legal obligations. Retention durations include:

• Charter reservations: 7 years for tax/compliance reasons
• Marketing communications: until your withdrawal or request for deletion
• Website analysis: 26 months
• Customer support: 3 years from last interaction

7. Your Rights and Choices

You possess rights like access, correction, deletion (within the law), data transfer, opting out of marketing, and controlling cookies. For rights exercise, please reach out to us using the details provided.

8. Third-Party Services

8.1 Google Analytics

Google Analytics is utilized for analyzing website traffic. Opting out is possible through the Google Analytics Opt-out Browser Add-on.

8.2 Social Media

Links to social media may be present on our website, each governed by their own privacy policies.

8.3 Payment Processors

Payment transactions are conducted by external services compliant with PCI DSS standards.

9. International Data Transfers

Your data might be processed and transferred internationally, different from Monaco. We enforce suitable safeguards in line with applicable data protection laws.

10. Children’s Privacy

Our services do not cater to children under 13, nor do we intentionally gather their data. If you suspect that we have collected data from a child, inform us promptly.

11. Changes to This Privacy Policy

We may modify this Privacy Policy to reflect new procedures or legal adjustments. Any updates will be disseminated via our website, notifying registered users via email, or announcement posts. Continued use of our services after updates assumes your consent to the new policy.

12. Contact Information

For inquiries regarding this Privacy Policy or our data practices, please get in touch with us:

13. Compliance with Google Ads User Consent Policy

We conform with the consent policies of Google Ads users. Changes to cookie/tracking preferences can be made at any time via our cookie configuration.